Privacy Notice and Terms & Conditions

Privacy Notice

The Health Connect application and associated services are made available to you by NEL CSU. This privacy policy sets out how Health Connect uses and protects any information that you give Health Connect when you use this website or application. Health Connect is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this application, then you can be assured that it will only be used in accordance with this privacy statement. If you have any questions about this privacy policy please contact us.

What information do we collect?

We may collect the following information:

  • Name and date of birth
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

When a video appointment is made for you the organisation will collect personal information, such as: name, e-mail address and telephone number so that they can book the appointment in our web based system. This information will only be stored by NEL CSU for one week. You are then sent an e-mail with all the information you need to connect to the appointment at the right time through your chosen method be it desktop or mobile.

What do we use your information for?

NEL provides the Health Connect video software to your consultant (or a member or their team) so that they can provide you with appointments and consultations online via a live video link.

We only use your information for the purpose it was intended.

We do not share it with anyone else other than the organisation using the system unless we are instructed to by them.

Once your appointment is over, your information is kept for one week and then deleted from our systems.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your data will only be stored on servers hosted in the United Kingdom.

When your video consultation takes place, the video link is also encrypted between you and the advisor. There is no facility in our software for the consultation to be recorded, and therefore we do not keep any recordings of the consultation that takes place. Only authorised system administrators have access to your data for the purposes of database administration and trouble-shooting.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Under the terms of our contract made under the Data Protection Act 1998, NEL are only allowed to act on the instruction of the customers who purchase our service to provide you with the video consultation. Therefore, if you wish to have a copy of the information held about you you must in the first instance contact them. We will assist them where necessary to provide the information requested.

Changes to this privacy notice

Health Connect may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This privacy notice will be updated as required and was last updated on 25th September 2018.

Terms & Conditions


The following general conditions apply to this application, called “Health Connect”, provided by NEL. Said party will be referred to below as ‘NEL’.

You should read carefully the terms and conditions for using the Application.

Because of this Application and / or using the information provided via this Application, you agree to the applicability of these conditions.

Using this application

The Health Connect Application allows a registered and responsible consultant to hold a secure video conference call with their patient (the user). The registered responsible consultant must satisfy themselves that information attained through the remote media is sufficient to make accurate diagnosis and prescription of treatment.

NEL will accept no responsibility for any harm or loss suffered to a user or relative through misdiagnosis or incorrect treatment arising from the use of the Health Connect system for consultation. Should the consultant or user have any concern or doubts, the video call may be followed up and verified by another consultation.

Intellectual property rights

NEL retains all rights (including copyrights, trademarks, patents and other intellectual property rights) in relation to all on or via this Application available information (including all texts, graphics and logos etc.).

It is prohibited to copy information on this application, download or publish in any manner, publish, distribute or reproduce without the prior written consent of the Parties or the appropriate consent of the owner. You may print information on this Application and / or download for your own personal use.


NEL accepts no liability for any direct and / or indirect loss, immaterial damage or consequential damages in any way arising from, but not limited need to be to:

  • The information offered on or through this application;
  • defects, viruses or other faults in equipment and other software in connection with access to or use of this application;
  • the interception, modification or misuse of information you provide via this application or transmitted to you;
  • the functioning or non-availability of this application;
  • abuse of this application; loss of data;
  • downloading or use of software made available through this application or;
  • claims by third parties in connection with the use of this application.

The exclusion of liability extends to directors and employees of NEL. The exclusion of liability also applies if party is held jointly or individually informed of the possibility of the occurrence of such damages.


NEL reserves the right to change the information provided on or through this Application, including the text of the disclaimer and terms and conditions at any time without prior notice.

Amendments shall enter into force from the moment they are processed on this Application.

It is recommended to check whether the information provided on or via this application information, including the text of this disclaimer, has been amended. NEL is not liable for the consequences of change, amendment or termination of this Application.

Applicable law

This Application and the general conditions are governed by UK Law. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.